Cancellation & Refund Policy

Cancellation

Booking and Deposit Policy A deposit is required to secure your session date and time. Deposits are refundable when a cancellation request is made at least 14 days before the scheduled session. Cancellations made within 14 days of the session are non-refundable. Our Session Process 1. Book Your Session Choose your preferred package, date, and time. Your booking is confirmed once the required deposit has been received. 2. Shoot Day Arrive prepared and on time so we can make the most of your scheduled session. 3. Proof Gallery A gallery of unretouched images will be shared within 24 hours after the session for selection purposes in Preview only. 4. Image Selection Select the number of images included in your package within 10 days of receiving the gallery. Selections submitted after 10 days will be treated as a new editing request and may be subject to an additional fee and a new turnaround time. 5. Professional Retouching Once your selections are received, the chosen images will be professionally retouched. 6. Final Delivery Your final high-resolution digital images will be delivered within seven business days after your selections are submitted.

Rescheduling

Sessions may be rescheduled once, free of charge, with at least 7 days' notice.

Refunds

Refunds, where applicable, are issued to the original payment method within 5–10 business days.

Deposits

A deposit reserves your date. The remaining balance is due on the session day. Deposits are handled according to the cancellation terms above.

Late Arrival

A 15-minute grace period is provided. If you arrive late, your session will still end at the originally scheduled time. Arrivals exceeding 30 minutes may be treated as a missed session, and the deposit will remain non-refundable. If additional time is available, it may be added at the applicable hourly rate.